Leah Snook
TodayTix Group
Associate Director, CX OPs
Leah Snook leads CX Operations at TodayTix Group, where she works at the intersection of customer experience, automation, and communications strategy.
Having worked across every function within the TTG CX team, she brings a ground-up perspective on how the full customer journey shapes brand perception. She focuses on how smarter tooling and clearer upstream messaging can reduce contact volume without eroding customer trust — and believes customer service is one of the most undervalued brand channels in live entertainment.
